FirePlotter Support Request

We would be pleased to provide support assistance if you are having a challenge with FirePlotter.

Please complete all of the brief FirePlotter Support Request form below:

Detailed debug information:

Please edit your FirePlotter.ini file (File, Open Fireplotter.ini), and in the [Connection] section remove the ";" at the start of the line ";LogLevel=255" - so it looks like:

[Connection]
LogLevel=255

Then save the file. Then restart FirePlotter and re-create the problem, press Pause between a refresh cycle and then please attach to your email to us a (zipped) copy of the FirePlotterdebug.txt file.

Please note LogLevel=255 significantly reduces FirePlotter performance, so we recommend the line is removed once the technical issue is resolved.

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